Different fields of experience
Omnichannel platforms that provide an optimal customer experience (CX)
Robotic Process Automation (RPA) solutions through the implementation of multiservice robots
Unified communications infrastructure and call center maximizing services, optimizing price and minimizing supply deadline
Optimizing Customer Experience
Expenditure or Investment, ... project, pay as you go or cloud, ... different paradigms for a business model that has changed and an increasingly digital client which dictates the media with which they want to relate.
... the old concept of Contact Center is no longer enough, ... the world is fully flat and artificial intelligence has come to stay, ... different needs, different decision criteria, implementation in different countries but one global supplier, ... Weber Solutions: Optimizing Customer Experience
Contact Center Solutions
CUSTOMER EXPERIENCE IN OMNICHANNEL PLATFORMS.
We provide complete customer service solutions that, starting with the integration with corporate business applications (CTI), are able to manage all of the communication channels a company has with its clients (Voice, Chat, Mail and Social Networks).
complying with the current legislation on recording information (Recording), providing audit tools for the quality offered (Quality Monitoring), dimensioning the platform with the optimal volume of agents (Workforce Management) and providing the right environment for the deployment of digital marketing strategies (Customer Experience)
Robotics Process Automation
OPTIMIZING BUSINESS PROCESSES.
We develop robotic process automation (RPA) projects by implementing software robots capable of replicating an employee's activity on their computer desktop to process complex operations in the same way as a human would, but generating enormous efficiency levels thanks to a total absence of errors in the process and a greater speed of data exchange between these applications.
We free the agent from his most repetitive and less valued tasks and the companies avoid the need to integrate unrelated applications, creating a workspace in which robots and humans coexist working in a coordinated way.
UNIFIED COMMUNICATIONS INFRASTRUCTURE.
We perform international deployment projects of Unified Communications infrastructures starting with an optimal network design (Networking), implementing telephony platforms in the customer’s different locations (Voice), designing distributed data processing centers (Data Centers), covering any need for physical equipment (PCs, Servers, Terminals and Headsets) and facilitating a global communications proposal with international voice and data operators (Carrier).
We have a set of international suppliers that allow us to shorten delivery times of any article and adjust its cost to the client's budget, being able to coordinate international deployments from our Service Hubs in Europe and Latin America.
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